ACH

ACH 101: Fundamentals for Operations and Frontline

On-Demand – 3 hours - AAP/APRP Credits 3.6

Consistent training in electronic payments is critical to the success of any organization. The ACH Network is still one of the most important payment systems utilized today by consumers, corporates, and the U.S. Government. This session provides an overview of the ACH network including defining the participants, explaining the transaction flow, and reviewing common exceptions. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Is your staff comfortable enough with their knowledge level to provide excellent service to account holders, especially when problems arise? This session provides an overview of ACH from a customer/ member service point of view as well as from the Operations perspective. Whether you are new to ACH or a seasoned payments professional needing a refresher course, this session is for you.

3.6 AAP/APRP Continuing Education Credits

ACH Basics (3 Part Series)

On-Demand - AAP Credits 1.8 Each Session

This three-part series focuses on the basics of ACH, including the history of the network, defining the parties of ACH transactions, their roles and responsibilities, and the transaction flow and settlement process. In addition, we will cover all aspects of exception item processing, including your options in handling unauthorized transactions, stop payments and revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH operations and frontline staff.

ACH Exception Processing

On-Demand - AAP / APRP Credits 1.8

Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This webinar covers reclamations, returns, and NOCs, including tips to limit liability.

ACH Operating Rules (2 Part Series)

On-Demand - AAP / APRP Credits 1.8 Each Session

Get a good understanding of the Nacha Operating Rules and its many articles and appendices. This two-part webinar series will teach the confidence and skills needed to navigate the many rules and obligations.

ACH Policies & Procedures (2 Part Series)

On-Demand - AAP / APRP Credits 1.2 Each Session

Keeping current with ACH-related requirements can be a challenge. Regulators at both state and federal levels may require board-approved policies to define the scope, strategy, and risk tolerance of an organization’s ACH service. Good procedures can reduce your exposure to risk. This two-part webinar series will put you on a path to developing your own ACH policies and procedures..

Federal Government Payments

On-Demand - AAP / APRP Credits 1.0

Handling Federal payments can be challenging. This webinar will focus on enrollments, ACH payment processing, Death Notification Entries (DNE), and reclamations.

Micro-Entries Nacha Rule Change-Phase 2 & ACH Risk Management Framework

On-Demand – 2 hours - AAP/APRP Credits 2.4

In light of Phase Two of the Micro-Entry Rule and the ACH Risk Management Framework on credit-push transactions, financial institutions have been placed for many years as the “police” for suspicious and fraudulent transactions and requirements to monitor, identify, be alerted, and mitigate the risks associated with originated and received transactions is becoming more and more difficult. Operating in a manual manner is simply impossible! This session will leave you with a different mindset on managing operational, fraud, liquidity, liability, and systemic risks and how you can tell if an appealingly “normal” transaction may, in fact, be abnormal.

Speaker:
Nanci McKenzie, Juris Masters Financial Regulation & Compliance, AAP, APRP
Executive Vice President, Compliance & Product Strategy
Affirmative Technologies

Nanci holds a Juris Master’s degree in Financial Regulation and Compliance from Florida State University College of Law and a Bachelor of Science degree in Business Information Management from Seminole State College, Sanford, FL. She became an Accredited ACH Professional (AAP) in 2004 and became an Accredited Payments Risk Professional (APRP) in 2018. Nanci is currently pursuing a Master of Legal Studies (MLS) at Drexel University.

2.4 AAP/APRP Continuing Education Credits

Navigating ACH Tax Refund Challenges

On-Demand

Subscribe to our annual ACH Tax Refund Update Session. Tax Refund deposit payments always present challenges for posting and handling exceptions. ACH Rule requirements and best practices when working with these types of deposits are shared. 

1.8 AAP/APRP Continuing Education Units

RDFI Roles & Responsibilities/Exception Processing - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

RDFIs find common pain points – areas of the Rules that can cause misunderstandings or problems with ACH processing or compliance. Many financial institutions have tried to focus on a number of issues identified during compliance audits only to become more confused when trying to interpret the Rules. Join us as we explore the process of handling different areas of pain points for Receiving Depository Financial Institutions such as exception item processing, consumer/ customer/member disputes, government payment issues, etc. If you need answers, this is the workshop for you!

3.6 AAP/APRP Continuing Education Credits

So You Think you Want to be an AAP?

On-Demand

Are you thinking about becoming an Accredited ACH Professional? Accreditation gives you valuable knowledge needed in today’s ACH environment. Sign up for this free webinar to learn how to successfully prepare for the AAP exam and how to maintain your accreditation once you’ve passed! A synopsis of SFE’s AAP Exam Prep Program will also be provided.

Stop Payments, Authorization Revoked & Unauthorized Entries

On-Demand - AAP / APRP Credits 0.6

There is always confusion as to when we use a stop payment, an authorization revoked or simply dispute an entry as unauthorized. Are you aware of the rules related to these different options? This Payments Tip will go into detail around the differences between stop payments and revoked authorizations, and when they are to be used. We will also take a look at unauthorized returns, when to use them, what the rules say, and how they differ between consumers and our corporate accountholders.

The Rules Have Changed. Have You?

On-Demand – 1.5 hours - AAP/APRP Credits 1.8

The Nacha Operating Rules are being updated to keep up with changing fraud tactics and help the industry fight back. Are you prepared to identify credit-push fraud, protect your customers, and stop fraudsters? Participating in this session will help your organization prepare for the upcoming changes.

Speakers: 

Jordan Bennett, AAP, APRP, Senior Director, Network Risk Management ,Nacha

Diana Gunn, AAP, APRP, President/Chief Operating Officer, EFT BOP, LLC