General

SFE Workshops
On-Demand
Webinars

None at this time.

Federal Government Payments

On-Demand - AAP / APRP Credits 1.0

Handling Federal payments can be challenging. This webinar will focus on enrollments, ACH payment processing, Death Notification Entries (DNE), and reclamations.

Navigating Debit Card Disputes: From Reg E Compliance to Network Chargeback Rights

On-Demand - AAP / APRP Credits 3.6

Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time the claim reasons, recovery options and other variables have seemingly become endless. In this series we’ll examine your Regulation E compliance and consumer obligations in Part 1, then discuss your chargeback and recovery rights under the global networks’ rules in Part 2.

Two-Part Recording

Part 1: Debit card disputes and Reg E

Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze the Reg’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims.

Part 2: Debit card disputes and the global networks’ recovery rules

Mastercard^® and Visa^® chargeback rules are notoriously complicated. Understanding the requirements for every chargeback reason is an overwhelming undertaking for anyone. Join us to learn the requirements and reason codes used most often to attempt recovery from a merchant.

OFAC Compliance

On-Demand - AAP Credits 1.2

OFAC (The Office of Foreign Assets Control) administers and enforces economic sanctions programs primarily against countries and groups of individuals, such as terrorists and narcotics traffickers. OFAC responsibilities for a financial institution vary depending on whether the transaction is considered domestic or international. This webcast will cover your responsibilities when handling international transactions and address possible liabilities when posting prohibited transactions.

P2P Fraud and Disputes

On-Demand - AAP / APRP Credits 0.6

Person-to-person (P2P) transactions have become an integral part of our daily lives. However, with the convenience of digital payments comes the risk of fraud. Join this session as we equip you with essential knowledge on how to effectively handle disputes.

Payment Apps vs Reg E

On-Demand - AAP / APRP Credits 1.8

If payment app disputes are giving you a headache, you are not alone! As consumer payment app usage continues to grow, payment app disputes rise as well. Join us for this refreshed, back-by-popular-demand webinar to 'alleviate' some of the pain by examining common payments apps and the key information that will help you better answer your account holders' questions. We'll take a behind-the-scenes look at the features of each app including the types of transactions processed through the app, disclosures provided and how authentication happens. We will also review important warnings included in-app disclosures. Resources for ongoing questions will also be identified.

CEUs: 1.8 AAP/APRP

Real-time Payments Operating Rules

On-Demand - AAP/APRP/AFPP Credits 1.2

Real-Time Payments (RTP) are available to all U.S. financial intuitions, including yours. As with any payment system, participation means new network rules. This webinar will review those guidelines and help you make the best decision for your financial institution.

Regulation E: Keeping it Simple for FIs and Consumer Account Holders

On-Demand - AAP /APRP Credits 2.4

If you are curious about the discrepancy between the 60-calendar day extended return timeframe outlined in the Nacha Operating Rules and the 60-day period in Regulation E for consumers to report errors, this session is tailored for you. It will explore the responsibilities of financial institutions when consumers report unauthorized ACH debits beyond the 60-day return window and provide strategies for recovering funds to minimize losses.

This webinar bridges the gap between the Nacha Operating Rules and Regulation E, equipping participants with the tools to manage disputes effectively and remain compliant.

Regulation E (2 Part Series)

On-Demand - AAP/APRP Credits 1.2 Each Session

This two-part webinar will focus on consumer rights, the impact of the Electronic Funds Transfer Act and the requirements of Regulation E, including required disclosures, error resolution and more.

Regulation E Disputes for Debit Cards

On-Demand - AAP / APRP Credits 1.2

The Electronic Funds Transfer Act and Regulation E protect consumers from many types of unauthorized debits. This webinar will help you understand how Regulation E disputes apply to debit cards and when they require provisional credit and/or refunds.

Staying Current with AML/CFT Changes in 2025

On-Demand - AAP /APRP Credits 1.8

A risk-based AML/CFT program shouldn’t be a checkbox—it should be your edge. In this virtual workshop, Lisa B. Berry (Conformance LLC) will show you how to tune your risk assessment, so it actively drives policy updates, training plans, monitoring priorities, and audit readiness.

You’ll learn how to:

Use risk assessments as a living tool—not an annual exercise
Map 2025 AML/CFT developments (including key OFAC updates) into your program
Decode FinCEN’s NPRM on AML/CFT programs and what to do now
Align to the national AML/CFT priorities with clear, defensible rationale
Turn insights into action across policies, training, and surveillance

CEUs: 1.8 AAP/APRP