General

SFE Workshops
On-Demand
Webinars

None at this time.

Top ACH Trouble Spots: Returns, WSUDs & SEC Code Scenarios

On-Demand - AAP / APRP / AFPP Credits 1.8

This practical session zeroes in on the real-world issues your teams are reaching out about to the SFE Answerline. Using patterns from your recent calls, emails, and chats, we’ll walk through how to choose the right return code and timing, handle consumer disputes and Written Statements of Unauthorized Debit (WSUDs), avoid SEC-code mismatches, and other common scenarios. You’ll leave with decision trees, quick-reference tips, and more practical resources for your everyday ACH operations.

Presenter:

Heather Lee, AAP, AFPP
Director, Member Services
Southern Financial Exchange

Beyond Compliance: Making ACH Risk Assessments Work for You

On-Demand - AAP / APRP / AFPP Credits 1.8

If your annual ACH risk assessment feels like just another compliance checkbox, you might be overlooking its most powerful strategic benefits. While a Nacha audit is essential for looking back at your rules compliance, a true risk assessment is a forward-looking opportunity to identify and neutralize emerging threats before they impact your organization. Join me in this session to explore how to move beyond a simple pass/fail audit mentality and adopt a more proactive, strategic approach. You will learn how to transform this requirement from a regulatory burden into a dynamic tool that strengthens your operational resilience and actively informs your business strategy.

Presenter:

David Payne, AAP, CIA, CFSA, Senior Vice President, Risk & Compliance, Southern Financial Exchange

Federal Government Payments

On-Demand - AAP / APRP Credits 1.0

Handling Federal payments can be challenging. This webinar will focus on enrollments, ACH payment processing, Death Notification Entries (DNE), and reclamations.

Government Payment Processing: Enhancing Efficiency and Compliance

On-Demand: CEUs: 3.6 AAP/APRP

The U.S. Treasury is the largest single originator in the ACH Network, processing over one billion entries annually. These payments significantly impact all financial institutions, particularly in exception processing. This session offers an overview of how the Bureau of the Fiscal Service is streamlining its payment processing structure to reduce costs and increase efficiency. Key topics include reclamations, claims of non-receipt, and other initiatives aimed at improving payment efficiency. This session is recommended for ACH operations staff, Compliance Officers, Auditors, Project Managers, and individuals considering preparation for the AAP exam.

Presenters:

Danita Moss, AAP, NCP, SVP – Payments Education, Southern Financial Exchange

CEUs: 3.6 AAP/APRP

Please Note: All digital purchases are final.

From Instant Payments to Digital Money: Creating Your Payments Roadmap

On-Demand - 2 Hour-CEUs: 2.4 AAP/APRP/AFPP

SFE Member Complimentary Webinar

Every payments decision financial institutions make today will influence their ability to support the next generation of money movement. This interactive masterclass will help attendees understand how to maximize today's investments in instant payments while preparing for emerging capabilities such as stablecoins, tokenized deposits, and programmable money and what roles ACH and wire modernization play in this journey.

Attendees will gain exclusive insights from Alacriti's market research, including adoption trends, send and receive activity, fraud patterns, emerging use cases, and future investment priorities. A candid fireside chat with financial institution leaders will highlight lessons learned from their instant payments journeys, successful use cases, and common implementation pitfalls to avoid.

The masterclass concludes with a forward-looking discussion on the future of money movement, including stablecoins, tokenized deposits, regulatory developments, and what financial institutions should prioritize today to remain competitive tomorrow.

Speakers:

Mark Majeske, SVP Faster Payments, Alacriti

Dan Gonzalez, Vice President - Head of National Accounts, Federal Reserve Financial Services

Brad Nightengale, Senior Director, Visa Direct Sales

Rusiru Gunasena, Senior Vice President, Head of Business Development, The Clearing House

Jeni Brantner, Senior Vice President, Payments and Digital Services, Royal Credit Unio

Navigating Debit Card Disputes: From Reg E Compliance to Network Chargeback Rights

On-Demand - AAP / APRP Credits 3.6

Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time the claim reasons, recovery options and other variables have seemingly become endless. In this series we’ll examine your Regulation E compliance and consumer obligations in Part 1, then discuss your chargeback and recovery rights under the global networks’ rules in Part 2.

Two-Part Recording

Part 1: Debit card disputes and Reg E

Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze the Reg’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims.

Part 2: Debit card disputes and the global networks’ recovery rules

Mastercard^® and Visa^® chargeback rules are notoriously complicated. Understanding the requirements for every chargeback reason is an overwhelming undertaking for anyone. Join us to learn the requirements and reason codes used most often to attempt recovery from a merchant.

OFAC Compliance

On-Demand - AAP Credits 1.2

OFAC (The Office of Foreign Assets Control) administers and enforces economic sanctions programs primarily against countries and groups of individuals, such as terrorists and narcotics traffickers. OFAC responsibilities for a financial institution vary depending on whether the transaction is considered domestic or international. This webcast will cover your responsibilities when handling international transactions and address possible liabilities when posting prohibited transactions.

P2P Fraud and Disputes

On-Demand - AAP / APRP Credits 0.6

Person-to-person (P2P) transactions have become an integral part of our daily lives. However, with the convenience of digital payments comes the risk of fraud. Join this session as we equip you with essential knowledge on how to effectively handle disputes.

Payment Apps vs Reg E

On-Demand - AAP / APRP Credits 1.8

If payment app disputes are giving you a headache, you are not alone! As consumer payment app usage continues to grow, payment app disputes rise as well. Join us for this refreshed, back-by-popular-demand webinar to 'alleviate' some of the pain by examining common payments apps and the key information that will help you better answer your account holders' questions. We'll take a behind-the-scenes look at the features of each app including the types of transactions processed through the app, disclosures provided and how authentication happens. We will also review important warnings included in-app disclosures. Resources for ongoing questions will also be identified.

CEUs: 1.8 AAP/APRP

Real-time Payments Operating Rules

On-Demand - AAP/APRP/AFPP Credits 1.2

Real-Time Payments (RTP) are available to all U.S. financial intuitions, including yours. As with any payment system, participation means new network rules. This webinar will review those guidelines and help you make the best decision for your financial institution.

Regulation E: Keeping it Simple for FIs and Consumer Account Holders

On-Demand - AAP /APRP Credits 2.4

If you are curious about the discrepancy between the 60-calendar day extended return timeframe outlined in the Nacha Operating Rules and the 60-day period in Regulation E for consumers to report errors, this session is tailored for you. It will explore the responsibilities of financial institutions when consumers report unauthorized ACH debits beyond the 60-day return window and provide strategies for recovering funds to minimize losses.

This webinar bridges the gap between the Nacha Operating Rules and Regulation E, equipping participants with the tools to manage disputes effectively and remain compliant.

Unlocking Regulation E: Essential Training for Financial Professionals

On-Demand: 1.5 Hours - 1.8 AAP/AFPP/APRP CEUs

Navigate the complexities of Regulation E with confidence in this comprehensive workshop designed for financial professionals. Regulation E, which implements the Electronic Fund Transfer Act, is a critical component of consumer protection in electronic banking. Understanding its nuances is essential for ensuring compliance and providing excellent customer service.

In this intensive session, you will:

Dive deep into the core principles of Regulation E and its practical applications
Explore real-world scenarios to better understand how Reg E affects daily operations
Learn about recent updates and emerging trends in electronic fund transfer regulations
Gain insights into common compliance pitfalls and how to avoid them

Don't miss this opportunity to enhance your Regulation E expertise and strengthen your institution's compliance posture. Register now to unlock the full potential of your electronic banking services while safeguarding consumer rights.

Presenter:

Lisa B. Berry, CRCM, CCBCO, Member, Conformance LLC

Regulation E (2 Part Series)

On-Demand - AAP/APRP Credits 1.2 Each Session

This two-part webinar will focus on consumer rights, the impact of the Electronic Funds Transfer Act and the requirements of Regulation E, including required disclosures, error resolution and more.

Regulation E Disputes for Debit Cards

On-Demand - AAP / APRP Credits 1.2

The Electronic Funds Transfer Act and Regulation E protect consumers from many types of unauthorized debits. This webinar will help you understand how Regulation E disputes apply to debit cards and when they require provisional credit and/or refunds.

Stablecoins Workshop - The Payments Professor

Join The Payments Professor, Kevin Olsen and discover how stablecoins are reshaping the future of money movement in the U.S. financial system. This interactive, two-day virtual workshop takes participants from foundational concepts to advanced applications, covering regulatory frameworks, payment rail comparisons, risk management and real-world use cases for banks, credit unions, treasurers and Fintechs.

Through a mix of case studies, hands-on exercises and collaborative discussions, attendees will learn how stablecoins intersect with FedNow^®, RTP^® and traditional payment rails, and how to develop a “Stablecoin Readiness Roadmap” to position their institutions for the coming wave of tokenized finance.

This workshop is perfect for financial professionals, compliance officers and innovators seeking to understand both the promise and the regulatory responsibilities of stablecoin adoption.

Presenter:

Kevin Olsen, AFPP · AAP · NCP · APRP · CHCP
SVP, Innovation & Strategy, Pidgin

Staying Current with AML/CFT Changes in 2025

On-Demand - AAP /APRP Credits 1.8

A risk-based AML/CFT program shouldn’t be a checkbox—it should be your edge. In this virtual workshop, Lisa B. Berry (Conformance LLC) will show you how to tune your risk assessment, so it actively drives policy updates, training plans, monitoring priorities, and audit readiness.

You’ll learn how to:

Use risk assessments as a living tool—not an annual exercise
Map 2025 AML/CFT developments (including key OFAC updates) into your program
Decode FinCEN’s NPRM on AML/CFT programs and what to do now
Align to the national AML/CFT priorities with clear, defensible rationale
Turn insights into action across policies, training, and surveillance

CEUs: 1.8 AAP/APRP

The Changing Landscape of Debit Card Fraud and Error Claim Compliance

On-Demand - AAP / APRP / AFPP Credits 1.8

Debit cards are a staple payment method – their convenience and ease of use make them an attractive option despite an ever-changing payments environment. But, like all payment methods, there are risk and fraud elements to understand. This session covers processes for handling errors, including unauthorized claims, while ensuring compliance with Regulation E and the card networks. We’ll examine requirements for processing cardholder claims, following the global networks’ chargeback rules, and managing the time frames for merchants and card issuers.

Speaker: Diana Kern, AAP, Senior Financial Solutions Consultant, Shazam

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