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Navigating Debit Card Disputes: From Reg E Compliance to Network Chargeback Rights

On-Demand - AAP / APRP Credits 3.6

Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time the claim reasons, recovery options and other variables have seemingly become endless. In this series we’ll examine your Regulation E compliance and consumer obligations in Part 1, then discuss your chargeback and recovery rights under the global networks’ rules in Part 2.

Two-Part Recording

Part 1: Debit card disputes and Reg E

Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze the Reg’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims.

Part 2: Debit card disputes and the global networks’ recovery rules

Mastercard^® and Visa^® chargeback rules are notoriously complicated. Understanding the requirements for every chargeback reason is an overwhelming undertaking for anyone. Join us to learn the requirements and reason codes used most often to attempt recovery from a merchant.

Card Training - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

Join us for an informative Card Training Session in relation to Debit Card Fraud, Disputes/Chargebacks and application of Regulation E.

Diana is a veteran financial services trainer and is well respected for her vast knowledge of the card payment industry, ACH Network and EFT Compliance. Audiences welcome her insights on payment trends and emerging payments. Diana’s enthusiasm and passion for all things payments results in a high energy presentation.

Speaker:

Diana Kern
Senior Trainer, Shazam

3.6 AAP/APRP Continuing Education Credits