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Employment Opportunity

Assistant Director – Member Services

Southern Financial Exchange is looking for an individual to join our team as an Assistant Director of Member Services.

The preferred candidate will be able to:

  • Develop and execute association programs and services to retain existing members and attract new members (financial institutions, businesses or individuals)
  • Perform ACH audits and risk assessments, RDC audits and risk assessments, and Wire audits/risk assessment services for member financial institutions
  • Conduct in-person and internet based training sessions
  • Provide technical support to members on payments-related topics
  • Provide consultative services to members
  • Prepare written reports, emails and letters as required to complete the above responsibilities
  • Seek opportunities to represent and advocate for Southern Financial Exchange members in various financial industry groups

Necessary skills:

  • A strong background in ACH (having an AAP is required)
  • Experience in payments-related auditing or risk assessments
  • Knowledge of check, image, RDC processing, and a willingness to develop and present educational sessions on payments.
  • 2+ years’ experience in bank audit, operations or compliance
  • Public speaking/training experience
  • Minimum of 2-year degree in accounting, finance, or business, or commensurate experience
  • Self-motivated, able to work independently
  • Strong oral, written and interpersonal communication skills
  • Proven track record of delivering a high quality product under pressure
  • Well-developed skills in Microsoft products

Preferred Experience & Job Skills

  • NCP (National Check Professional) and/or strong check operations experience
  • Understand and display high levels of internal and external customer service
  • Ability to plan, organize and manage multiple priorities under sometimes strict time guidelines

Qualified candidates must be willing to travel in southern Louisiana and Mississippi 40-50% of the time with some national travel. Forward your resume and salary requirements to Don Jackson, President & CEO, at or mail to the attention of Don Jackson, 1340 Poydras Street, Suite 2010, New Orleans, LA 70112-1221.

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