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09/24/2025

Paragon Bank Strengthens Fraud Prevention with ParseLink ID Authentication

IDScan.net

How a regional bank is using ID scanning to deter fraudsters and empower their frontline staff

Paragon Bank, a major regional financial institution, faced persistent challenges in accurately verifying customer identities and detecting fraudulent IDs. Relying on manual visual inspection made it difficult to catch high-quality fake IDs, resulting in financial losses and operational inefficiencies.

Consequences of manual ID verification

Before using ParseLink, Paragon Bank’s tellers manually inspected driver’s licenses and other IDs for signs of tampering. This method was inconsistent, time-consuming, and often ineffective against sophisticated fake IDs.

The consequences of this process were significant:

  • Fraudulent accounts were opened using synthetic identities
  • Altered checks were cashed
  • Financial losses impacted both customers and the bank

Compounding the problem, Paragon’s previous scanners produced poor image quality and required tellers to leave their stations to complete scans, disrupting workflows and frustrating customers.

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