Paragon Bank, a major regional financial institution, faced persistent challenges in accurately verifying customer identities and detecting fraudulent IDs. Relying on manual visual inspection made it difficult to catch high-quality fake IDs, resulting in financial losses and operational inefficiencies.
Before using ParseLink, Paragon Bank’s tellers manually inspected driver’s licenses and other IDs for signs of tampering. This method was inconsistent, time-consuming, and often ineffective against sophisticated fake IDs.
The consequences of this process were significant:
Compounding the problem, Paragon’s previous scanners produced poor image quality and required tellers to leave their stations to complete scans, disrupting workflows and frustrating customers.
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