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March 10 (9:00AM) - 11 (11:00AM), 2021

What Frontline Needs to Know Virtual Workshop

2 Part Virtual Education

Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It’s important they thoroughly understand the functionality of the ACH Network in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of ACH  from a customer/member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.

4.5 AAP/APRP Continuing Education Credits

Publications to Pair with this Workshop:

Registration Fees:

Members: $179 per Person/Access - SFE Education Club = 7 Points

Others: $358 per Person/Access

Dates/Times:

Part 1 – March 10, 2021  9:00am to 11:00am CT

Part 2 – March 11, 2021  9:00am to 11:00am CT

Click Here to Register!

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 03/10/2021 09:00 AM 03/11/2021 11:00 AM false What Frontline Needs to Know Virtual Workshop Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It’s important they thoroughly understand the functionality of the ACH Network in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of ACH  from a customer/member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution. 4.5 AAP/APRP Continuing Education Credits Publications to Pair with this Workshop: 2021 Nacha Operating Rules ACH Quick Reference Guide Registration Fees: Members: $179 per Person/Access - SFE Education Club = 7 Points Others: $358 per Person/Access Dates/Times: Part 1 – March 10, 2021  9:00am to 11:00am CT Part 2 – March 11, 2021  9:00am to 11:00am CT Click Here to Register! ----