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Payments Education
 Electronic Payments Education
2012 Webinars & Web Conferences
Please register no later than 3 days prior
to the workshop you wish to participate in.
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Whether new to ACH or just needing a review of ACH, this webinar is for you. This 60-minute webinar will review the basics of ACH including: terms and acronyms used in the ACH Network, types of ACH transactions and more. Let's get back to the basics!
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Jan. 25
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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As technology advances to better meet our needs as do the opportunities for fraud and other areas of risk. This session will highlight key areas of risk that threaten our ACH, RDC and Wire systems. Industry best practices regarding appropriate know-your-customer due diligence and the establishing of appropriate procedures and systems and controls will be examined.
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Jan. 31
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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An ACH entry didn't post to your customer's account, now what? This 60-minute webinar will review how to handle exceptions items from the RDFI's Operations perspective. Return reason codes and timeframes will be reviewed along with Notification of Change entries.
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Feb. 7
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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"New Security Technology: Detecting Professional Fraudsters by Voice" Webinar
Show Description | Hide
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Card, banking, and payment organizations are seeing rapid growth of "professional fraudsters" who repeatedly and systematically attack their call centers for fraud and account takeovers, or social engineering to support online fraud. To help effectively manage and mitigate the risk that professional fraudsters pose, companies need to apply sound business practices in a multi-layered security strategy.
Join us for this webinar where speakers discuss a multi-bank/card issuer case study of emerging technology that detects "professional fraudsters" who are overcoming traditional security in the phone channel today. 'Passive voiceprint screening screens a caller's voice against a database of stored fraudster voices and reports matches in real time without requiring customer enrollment or interrupting conversations.
Who Should Attend
This case study includes a review of security applications used by card issuers, banks, merchant acquirers, and payment processors -- all of whom have experienced growth in the number of calls from professional fraudsters. Intended audiences are:
- Fraud and risk management executives
- Customer care executives
- Call center executives
Learning Objectives
Participate in this webinar and take away:
- Metrics on actual fraudster behavior, including the percentage of professional fraudsters calls received, repeat call rates, lifecycle, bypass of out-of-wallet questions and rules, call disposition, and cross-institutional activity
- An understanding of the anti-fraud technology, its real-world performance in terms of accuracy and scalability, and its operational integration with call center and fraud management environments
- Pluses and minuses of this security tool, its implications for the financial industry, and how to evaluate its suitability for your own fraud strategy
Speakers Provide Insight
Speakers will share data (previously unavailable) gathered from live fraud activity at leading card issuers and money center banks, including repeat attack rates, fraud call disposition, individual fraudster profiles, fraud ring detection, and cross-institutional fraudsters.
SPEAKERS: Joe Schmid, VP Banking/Card Issuer Solutions, Victrio, Inc.
Vipul Vyas, SVP Financial Industry Solutions, Victrio, Inc. MODERATOR: Nancy Grant, Senior Director, Risk Management & Network Administration, NACHA
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Feb. 8
12:30 - 2:00 PM
Members
$195 / Phone Line
Non-Members
$295 / Phone Line
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Description: To fully understand today's electronic image exchange environment, financial institutions should understand the various ways in which checks can be exchanged and the similarities and differences in the rules and agreements that govern those exchanges. When a check image is presented for collection, or dishonored and returned, warranties provided by the financial institution sending or returning that image can provide recourse to the other financial institution(s) in the exchange process. This session will discuss the various types of image exchange relationships, the underlying regulations, and the rules and other agreements required to define and support image exchange with a focus on the rules provided by ECCHO - the Electronic Check Clearing House Organization.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): None
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 13
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: Learn the proper steps, codes and timeframes for the timely and accurate processing of check error codes. This session will provide attendees with a review of the check adjustment process. It will also highlight the risks associated with improper handling of check adjustments and the steps necessary to ensure that your institution's check adjustment process runs smoothly. An overview of the check adjustment error types associated with image exchange will be discussed. This workshop will answer these questions:
- What is a PAID item and how should it be handled?
- What is the proper way to handle a late return?
- What are the general standard operating procedures and service levels for adjustments at the Federal Reserve Bank?
- What is the Federal Reserve's adjustment advice really saying?
- What are the reporting timeframes and required attachments for each adjustment error code?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institutions, Check Adjustment Staff, Customer Service Staff, Check Adjustment Supervisors, Customer Service Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 16 & 21
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: For years we have heard that we are becoming a paperless society. While there has been a steady decline of checks being processed through the traditional check flow, there are still billions of checks processed annually. A need to understand the fundamentals of check processing remains. Whether you are new to check processing or in need of a refresher, this two-part program will provide essential information. This session includes a history and the required components of a check, check processing regulations, forward and return processing. A review of how to assist staff in identifying fraudulent checks will also be highlighted. A brief overview of the latest check processing procedures revolving around Check 21 and image processing will be discussed. This is a must for tellers and staff new to checks! This workshop will answer these questions:
- What are the components of a legitimate check?
- What are some of the regulations and laws governing checks?
- What is the life cycle of a check?
- What are the elements of a proper endorsement?
- What does the future hold for check processing?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Basic
Audience: Financial Institutions, Branch Platform Staff, Check Processing Staff, Check Processing Supervisors, Customer Service Staff, Customer Service Supervisors, Teller Supervisors, Any staff members who have contact with account holders
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 20
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: This session will cover the requirements of the Expedited Funds Availability Act. The workshop will examine the impact of the regulation to both the front- and back-office processing operations of your financial institution. Learn the appropriate holds for deposited items, what disclosure must be given to account holders and what constitutes an expeditious return, plus much more. A review of the Remotely Created Check (RCC) amendment and the local classification of all checks will also be highlighted. The following questions will be answered:
- Are you meeting all notice requirements?
- Are you using the correct availability schedules?
- Are you using the correct endorsement standards?
- Are you aware of all warranties provided through the Check 21 Act?
- Are you following the guidelines for the Remotely Created Check (RCC) amendment that went into effect July 1, 2006?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Intermediate
Audience: Financial Institutions, Check Processing Staff, Check Processing Supervisors, Check Returns Staff, Check Returns Supervisors, Compliance Staff, Compliance Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 22
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Review the current ACH Rules updates, those introduced in 2011 and those Rules changes taking place in 2012. This session is ideal for all ACH staff.
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Feb. 23
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: Image Exchange and Remote Deposit Capture have become the norm for check processing today. An overview of the necessary steps financial institutions must remember when processing image exchange and/or remote deposit capture will be highlighted. This session will also review the proper handling of expedited recredit procedures and breach of warranty claims for disputes. The Risk Management of Remote Deposit Capture issued by the Federal Financial Institutions Examination Council (FFIEC) will be discussed. Remote Deposit Capture lessons learned during the implementation process will be highlighted and RDC agreement recommendations will be discussed. This workshop will answer the following questions:
- What are the rights of your account holders if a loss is sustained due to an imaged item or substitute check?
- What are the operational issues encountered when processing image exchange?
- What should be included in an RDC agreement?
- What are federal regulators saying about RDC?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 23
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: This session will provide a comprehensive overview of the system and rules related to check return processing. Attendees will learn the proper steps and timeframes for the timely and accurate reporting of return items. Terms, definitions and resources needed in the return item process and return adjustment process will be highlighted. This session will also provide you the guidance you need in dealing with check returns. The following questions will be answered:
- What are the different return reason codes and when do I use them?
- How long does my institution have to return an item?
- What should I do when I receive a late return item?
- How should I handle my re-deposited return items?
- How do I return Remotely Created Drafts (RCCs)?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Intermediate
Audience: Financial Institutions, Branch Platform Staff, Check Returns Staff, Check Returns Supervisors, Compliance Staff, Customer Service Staff, Customer Service Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 24
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: Remote Deposit Capture has been one of the fastest growing products offered in the payments arena. This session will discuss tools and techniques suggested when implementing RDC with your customers. The session will also look at guidelines suggested by FFIEC when offering this product to corporate and consumer customers. Lessons learned during the implementation and roll-out process will be highlighted.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Basic
Audience: Financial Institutions
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Feb. 28
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: While check volume continues to decrease, check fraud grows 5% annually. American Bankers Association reported $1 B in losses in 2009. Prevention and detection are critical to stop check fraud. Training your staff is one of the keys along with implementing sound operational processes to your organization. This two-part webinar will include the following and more:
- What type of fraud is taking place in the consumer and corporate check world
- How your organization can take preventative steps and the tools to use
- New account procedures (the starting point for check fraud and identity theft is at the new accounts desk)
- Numerous "horror" stories of actual situations that have occurred
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institutions, Check Operations, Fraud Investigators, Risk and Security Staff
Renewal Credits: 1.5 hour Webinar = 1.8 AAP per session
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Feb. 29
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: Learn the proper steps, codes and timeframes for the timely and accurate processing of check error codes. This session will provide attendees with a review of the check adjustment process. It will also highlight the risks associated with improper handling of check adjustments and the steps necessary to ensure that your institution's check adjustment process runs smoothly. An overview of the check adjustment error types associated with image exchange will be discussed. This workshop will answer these questions:
- What is a PAID item and how should it be handled?
- What is the proper way to handle a late return?
- What are the general standard operating procedures and service levels for adjustments at the Federal Reserve Bank?
- What is the Federal Reserve's adjustment advice really saying?
- What are the reporting timeframes and required attachments for each adjustment error code?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institutions, Check Adjustment Staff, Customer Service Staff, Check Adjustment Supervisors, Customer Service Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Mar. 2 & 5
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Check conversion applications are no longer new to financial institutions or Receivers, but do you have Originators that could benefit from initiating check conversion applications? This webinar will review the Rules and requirements of the check conversion applications along with WEB and TEL entries. This 60-minute webinar is ideal for anyone needing a Rules review on check applications, WEB and TEL or just wanting more information on these types of entries.
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Mar. 8
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: Image Exchange and Remote Deposit Capture have become the norm for check processing today. An overview of the necessary steps financial institutions must remember when processing image exchange and/or remote deposit capture will be highlighted. This session will also review the proper handling of expedited recredit procedures and breach of warranty claims for disputes. The Risk Management of Remote Deposit Capture issued by the Federal Financial Institutions Examination Council (FFIEC) will be discussed. Remote Deposit Capture lessons learned during the implementation process will be highlighted and RDC agreement recommendations will be discussed. This workshop will answer the following questions:
- What are the rights of your account holders if a loss is sustained due to an imaged item or substitute check?
- What are the operational issues encountered when processing image exchange?
- What should be included in an RDC agreement?
- What are federal regulators saying about RDC?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Mar. 9
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: There are now several applications within the Automated Clearing House (ACH) rules that allow checks to be converted to ACH debits. This session looks at these applications, the eligibility requirements, the rules and the benefits of electronic check conversion to ACH.
Series: Check Certification at Your Desk
Speaker(s): Chuck Floyd, AAP, Manager of Education, Association Services, Viewpointe Clearing, Settlement & Association Services
Suggested Prerequisite(s): Check Fundamentals
Level: Basic/Intermediate
Audience: Financial Institutions, - ACH Staff, ACH Supervisor, Branch Platform Staff, Check Adjustment Staff, Check Adjustment Supervisors, Check Processing Staff, Check Processing Supervisors, Check Returns Staff, Check Returns Supervisor, Customer Service Staff, Customer Service Supervisors, Teller Supervisors and any staff members who have contact with account holders
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Mar. 16
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: To fully understand today's electronic image exchange environment, financial institutions should understand the various ways in which checks can be exchanged and the similarities and differences in the rules and agreements that govern those exchanges. When a check image is presented for collection, or dishonored and returned, warranties provided by the financial institution sending or returning that image can provide recourse to the other financial institution(s) in the exchange process. This session will discuss the various types of image exchange relationships, the underlying regulations, and the rules and other agreements required to define and support image exchange with a focus on the rules provided by ECCHO - the Electronic Check Clearing House Organization.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): None
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Mar. 19
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Join us for an overview of Regulation E to see how it affects you and your customers. The Speaker will cover the interrelationship between regulations and payment system rules, such as NACHA Operating Rules and Guidelines. Key provisions of the REG will be explored from the Financial Institution's compliance perspective. Hear the practical application and impact of recent amendments to Regulation E.
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Mar. 20
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: Remote Deposit Capture has been one of the fastest growing products offered in the payments arena. This session will discuss tools and techniques suggested when implementing RDC with your customers. The session will also look at guidelines suggested by FFIEC when offering this product to corporate and consumer customers. Lessons learned during the implementation and roll-out process will be highlighted.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Basic
Audience: Financial Institutions
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Mar. 23
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Remote Deposit Capture has been one of the fastest growing products offered in the payments arena. This session will discuss tools and techniques suggested when implementing RDC with your customers. Discussion will also cover guidelines suggested by FFIEC when offering this product to corporate and consumer customers.
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Mar. 27
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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The Payment Process begins with your customer signing up for service whether it be Remote Deposit Capture or ACH. Although the first thing on your mind shouldn't be the risk in payments, it is crucial that your credit underwriters get involved as well as understand your payment's risk management program. Join this interactive webinar to discuss how credit underwriting goes from approval into processing. Understand the resources your team needs to successfully underwrite these customers.
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Apr. 12
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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So many to pick from... what Return Reason Code should I use and when should I use it? Join this 60-minute webinar to review the Return Reason Codes we use most often. Also, the presenters will review those situations where various Return Reason Codes may apply in handling one entry.
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Apr. 26
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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ACH Federal Government Payments are subject to the same rules as the private industry, but with exceptions which can affect the liability of your financial institution. The Speaker will clarify the responsibilities of the RDFI when it comes to DNEs and Reclamations. The focus of this interactive webinar will be on how to limit your financial institution's liability as we look at case studies with Government DNEs and Reclamations.
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May 24
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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During this webinar, the presenters will review the right and responsibilities of ODFIs and their Originators. This 60-minute webinar is a great review for financial institutions considering ACH Origination for the first. This webinar is ideal for cash management staff who works directly with Originators.
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May 30
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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When ACH risk is discussed, the focus is typically on ODFIs. No worries RDFIs! There is some ACH risk out there for you. Join this 60-minute webinar to explore the types of ACH risk that RDFIs may encounter.
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Jun. 5
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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NACHA's Rules require each financial institution to 1) perform a risk assessment of their ACH activities, and 2) implement risk management programs in accordance with "the requirements of their regulators" While the guidelines for an initial risk assessment have been understood the requirements for performing an ACH Risk Assessment on an on-going basis are vague. Join us for a webinar based ACH Training course that will leave your ACH compliance team equipped to understand and prepare for your next ACH Risk Assessment.
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Jun. 19
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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This 60-minute webinar will discuss the types of ACH risk ODFIs and Originators may encounter. If your financial institution originates today, this webinar will be a great review for you to ensure you are protecting your financial institution and Originators. If your financial institution is not involved in ACH today but considering it, join this webinar to review the types of risk you may encounter as an ODFI.
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Jul. 10
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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The Apple iPhone's witty commercials proclaim, "There's an app for that", which yields solutions to just about anything you can think of. Similar to the vast choices of apps, are the NACHA Return Reason Codes! However, improper use of these codes can lead to unnecessary liability and NACHA Rules Violations on both the ODFI and RDFI side. Join us for a webinar based ACH Training course that will leave your operations team equipped to understand when and how to use ACH Return Reason Codes.
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Jul. 19
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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ACH policies and your internal procedures go hand-in-hand. With ACH rule changes and issued supplements, you need to update your current policies and procedures. If you do not have written ACH policies or Procedures, now is the time to take on the project. Join us for a webinar based ACH Training course that will leave your ACH team equipped to write and/or update your ACH Policy and Procedure Manual.
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Jul. 24
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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For most financial institutions, ACH reports are printed and reviewed daily. Have you ever wondered where the information comes from to build those ACH reports? Join this 60-minute webinar to review how ACH files are formatted and what information is included with each file. Time to review the technical side of ACH!
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Aug. 7
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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The ACH Audit is an annual requirement of the NACHA Rules that all FIs are subject to. However, even if you have an outside auditor or even internal auditor, preparing for your audit can be a cumbersome process. The NACHA Rules have recently been amended and greatly affect the audit requirements. Join us for a webinar based ACH Training course that will leave your ACH compliance team equipped to understand and prepare for your Annual ACH Audit.
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Aug. 21
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Payment professionals need to understand and spread the word about Account Takeover, a new and growing crime in the United States. Join this interactive Webinar to learn what the crime entails, how cyber-thieves gain control and find the money mules to move the funds. We will explore preventive actions from the financial institution and corporate payment processor perspective. The speaker will cover steps for victims and provide resources for attendees to use to educate their customers.
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Sep. 18
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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The electricity is out in your main office. How are you going to process your daily ACH returns? Hopefully, your financial institution has a contingency plan in place to explain exactly what needs to take place. Join this 60-minute webinar to have a better understanding of why your contingency plan needs to include ACH.
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Oct. 2
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Financial institutions need to be part of the mobile payments discussion. Join us as we discuss, technology, trends and insights to the developing mobile payments marketplace. We will focus on the traditional rails of ACH and Check to see how these are providing transportation for mobile payments.
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Oct. 11
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: For years we have heard that we are becoming a paperless society. While there has been a steady decline of checks being processed through the traditional check flow, there are still billions of checks processed annually. A need to understand the fundamentals of check processing remains. Whether you are new to check processing or in need of a refresher, this two-part program will provide essential information. This session includes a history and the required components of a check, check processing regulations, forward and return processing. A review of how to assist staff in identifying fraudulent checks will also be highlighted. A brief overview of the latest check processing procedures revolving around Check 21 and image processing will be discussed. This is a must for tellers and staff new to checks! This workshop will answer these questions:
- What are the components of a legitimate check?
- What are some of the regulations and laws governing checks?
- What is the life cycle of a check?
- What are the elements of a proper endorsement?
- What does the future hold for check processing?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Basic
Audience: Financial Institutions, Branch Platform Staff, Check Processing Staff, Check Processing Supervisors, Customer Service Staff, Customer Service Supervisors, Teller Supervisors, Any staff members who have contact with account holders
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Oct. 15
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
|
Description: This session will cover the requirements of the Expedited Funds Availability Act. The workshop will examine the impact of the regulation to both the front- and back-office processing operations of your financial institution. Learn the appropriate holds for deposited items, what disclosure must be given to account holders and what constitutes an expeditious return, plus much more. A review of the Remotely Created Check (RCC) amendment and the local classification of all checks will also be highlighted. The following questions will be answered:
- Are you meeting all notice requirements?
- Are you using the correct availability schedules?
- Are you using the correct endorsement standards?
- Are you aware of all warranties provided through the Check 21 Act?
- Are you following the guidelines for the Remotely Created Check (RCC) amendment that went into effect July 1, 2006?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Intermediate
Audience: Financial Institutions, Check Processing Staff, Check Processing Supervisors, Check Returns Staff, Check Returns Supervisors, Compliance Staff, Compliance Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Oct. 17
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: While check volume continues to decrease, check fraud grows 5% annually. American Bankers Association reported $1 B in losses in 2009. Prevention and detection are critical to stop check fraud. Training your staff is one of the keys along with implementing sound operational processes to your organization. This two-part webinar will include the following and more:
- What type of fraud is taking place in the consumer and corporate check world
- How your organization can take preventative steps and the tools to use
- New account procedures (the starting point for check fraud and identity theft is at the new accounts desk)
- Numerous "horror" stories of actual situations that have occurred
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institutions, Check Operations, Fraud Investigators, Risk and Security Staff
Renewal Credits: 1.5 hour Webinar = 1.8 AAP per session
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Oct. 22
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: This session will provide a comprehensive overview of the system and rules related to check return processing. Attendees will learn the proper steps and timeframes for the timely and accurate reporting of return items. Terms, definitions and resources needed in the return item process and return adjustment process will be highlighted. This session will also provide you the guidance you need in dealing with check returns. The following questions will be answered:
- What are the different return reason codes and when do I use them?
- How long does my institution have to return an item?
- What should I do when I receive a late return item?
- How should I handle my re-deposited return items?
- How do I return Remotely Created Drafts (RCCs)?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Intermediate
Audience: Financial Institutions, Branch Platform Staff, Check Returns Staff, Check Returns Supervisors, Compliance Staff, Customer Service Staff, Customer Service Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Oct. 24
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: To fully understand today's electronic image exchange environment, financial institutions should understand the various ways in which checks can be exchanged and the similarities and differences in the rules and agreements that govern those exchanges. When a check image is presented for collection, or dishonored and returned, warranties provided by the financial institution sending or returning that image can provide recourse to the other financial institution(s) in the exchange process. This session will discuss the various types of image exchange relationships, the underlying regulations, and the rules and other agreements required to define and support image exchange with a focus on the rules provided by ECCHO - the Electronic Check Clearing House Organization.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): None
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Oct. 29
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: There are now several applications within the Automated Clearing House (ACH) rules that allow checks to be converted to ACH debits. This session looks at these applications, the eligibility requirements, the rules and the benefits of electronic check conversion to ACH.
Series: Check Certification at Your Desk
Speaker(s): Chuck Floyd, AAP, Manager of Education, Association Services, Viewpointe Clearing, Settlement & Association Services
Suggested Prerequisite(s): Check Fundamentals
Level: Basic/Intermediate
Audience: Financial Institutions, - ACH Staff, ACH Supervisor, Branch Platform Staff, Check Adjustment Staff, Check Adjustment Supervisors, Check Processing Staff, Check Processing Supervisors, Check Returns Staff, Check Returns Supervisor, Customer Service Staff, Customer Service Supervisors, Teller Supervisors and any staff members who have contact with account holders
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Oct. 31
12:00 - 1:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Description: Learn the proper steps, codes and timeframes for the timely and accurate processing of check error codes. This session will provide attendees with a review of the check adjustment process. It will also highlight the risks associated with improper handling of check adjustments and the steps necessary to ensure that your institution's check adjustment process runs smoothly. An overview of the check adjustment error types associated with image exchange will be discussed. This workshop will answer these questions:
- What is a PAID item and how should it be handled?
- What is the proper way to handle a late return?
- What are the general standard operating procedures and service levels for adjustments at the Federal Reserve Bank?
- What is the Federal Reserve's adjustment advice really saying?
- What are the reporting timeframes and required attachments for each adjustment error code?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institutions, Check Adjustment Staff, Customer Service Staff, Check Adjustment Supervisors, Customer Service Supervisors
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Nov. 5 & 7
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Customers, both consumer and corporate, review their accounts at different times and via different means. What are the procedures when they call to dispute an ACH item? Are you procedures within the Rules and compliant with Regulation E and UCC 4A? Join us to work through these issues as we look at case studies and take your questions.
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Nov. 6
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: Image Exchange and Remote Deposit Capture have become the norm for check processing today. An overview of the necessary steps financial institutions must remember when processing image exchange and/or remote deposit capture will be highlighted. This session will also review the proper handling of expedited recredit procedures and breach of warranty claims for disputes. The Risk Management of Remote Deposit Capture issued by the Federal Financial Institutions Examination Council (FFIEC) will be discussed. Remote Deposit Capture lessons learned during the implementation process will be highlighted and RDC agreement recommendations will be discussed. This workshop will answer the following questions:
- What are the rights of your account holders if a loss is sustained due to an imaged item or substitute check?
- What are the operational issues encountered when processing image exchange?
- What should be included in an RDC agreement?
- What are federal regulators saying about RDC?
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): Check Fundamentals
Level: Intermediate
Audience: Financial Institution
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Nov. 12
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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Industry best practices agree that due diligence includes ongoing monitoring and review of your origination customers. This session will look to create a best practices checklist with items to consider as you prepare your due diligence procedures for your Originators.
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Nov. 13
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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Description: Remote Deposit Capture has been one of the fastest growing products offered in the payments arena. This session will discuss tools and techniques suggested when implementing RDC with your customers. The session will also look at guidelines suggested by FFIEC when offering this product to corporate and consumer customers. Lessons learned during the implementation and roll-out process will be highlighted.
Series: Check Certification at Your Desk
Speaker(s): Angie Smith, AAP, Senior Manager of Education, Association Services, Viewpointe, LLC
Suggested Prerequisite(s): N/A
Level: Basic
Audience: Financial Institutions
Renewal Credits: 1.5 hour Webinar = 1.8 AAP
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Nov. 14
1:00 - 2:30 PM
Members
$150 / Phone Line
Non-Members
$300 / Phone Line
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The 2012 ACH Audit Year has come to a close. Join the speakers to review the season's top ACH audit exceptions. We will also explore how to correct these issues and avoid them next year.
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Dec. 11
1:00 - 2:00 PM
Members
$160 / Phone Line
Non-Members
$320 / Phone Line
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